Case study

PSS Value Transformation: From Mass-Manufactured Vehicles to Provision of Mass-Customized Services – A Case Study of Designing and Prototyping Customized Digital Services for SAIC Motor in China

Abstract This work focuses on exploring how to transform the PSS strategy through conceptual design and prototyping to a way in which different stakeholders in the case car company – SAIC Motor – can experience and give feedback on the PSS strategy, analyze the impact of the PSS strategy on...

Challenges for Experience Feedback in Engineering Design

Challenges for Experience Feedback in Engineering Design

Research paper published in Proceedings of the ASME 2009 International Design Engineering Technical Conferences & Computers and Information in Engineering Conference. Abstract In this paper empirical finding from a study conducted at an aerospace company is compared to theory regarding Experience Feedback (EF), Lessons Learned (LL) and Decision Making (DM)....