Expanding the social dimension: Towards a knowledge base for product-service innovation

Research paper published in Proceedings of the 18th International Conference on Engineering Design.


The extension of businesses to incorporate the provision of function as a service in supplement to standalone products is an ongoing movement in manufacturing industry. In short, this means that the development intent should be guided by the need of performance in usethat the customer wants, e.g. thrust rather than an engine. By this, the established knowledge base challenges the development team. This paper embarks from the assumption that there are three main challenges, i.e. (1) innovation activities, (2) customer data acquisition and (3) the transformation of data into design information. The purpose is to discuss knowledge sharing activities to contribute to product-service innovation. In this study it has been found that contemporary data acquisition activities filter out important dimensions of knowledge. Thus, does not provide a sound base for service provisions.


  • Product development, product-service systems, knowledge sharing, user oriented design, innovation


  • Ericson, Å., A. Larsson, T. Larsson (2011). Expanding the social dimension: Towards a knowledge base for product-service innovation. 18th International Conference on Engineering Design, ICED’11, Copenhagen, Denmark, August 15-18, 2011.
  • Web page: http://www.iced11.org/

Download paper

Tag cloud of paper

Posted in BAE Systems Hägglunds, Conference Proceedings, Crescendo, Faste Laboratory, Gestamp HardTech, Hägglunds Drives, Innovation, Knowledge Engineering, LKAB, LTU, NFFP Experience Feedback, NFFP5 - Measuring Innovation Capability, Partners, PIEp, Product-Service System, Projects, ProViking THINK, Publication, Sandvik Coromant, VIVACE, Volvo Aero, Volvo Cars and tagged , , , , .