Increasingly, manufacturers become service providers rather than product providers. In this work, a framework based on industrial studies is suggested for developing product service system. The framework is represented by five life cycle phases where three actor categories views are represented. The framework is described using examples from different industries/businesses. The intention is that the framework can be used for both B2C and B2B type of relations. One significant characteristic is that the “traditional” sales phase is replaced by a sales occasion that occur within different life cycle phases depending on which business context/model is used.
- Product-Service Systems, framework, development, life-cycle
- Isaksson, O., T. Larsson, P. Johansson (2011). Towards a framework for developing product/service systems. 3rd CIRP International Conference on Industrial Product Service Systems, IPS2 2011 – Functional thinking for value creation, Braunschweig, Germany, May 5-6, 2011, Springer.
- DOI: 10.1007/978-3-642-19689-8_10
- Web page: http://www.ips2-2011.de/en/home
- Proceedings: http://www.springerlink.com/content/978-3-642-19688-1/#section=868623&page=1
- Towards a framework for developing product/service systems
- Buy book from Amazon: http://www.amazon.com/Functional-Thinking-Value-Creation-International/dp/3642196888
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